Making Your Store Also Friendly to Introverts in 3 Ways

Introvert-Friendly Store

Introvert-Friendly Store in Australia While there isn’t concrete evidence how many introverted Aussies are there, the best-selling author of Quiet: The Power of Introverts In a World That Can’t Stop Talking, Susan Cain, explains that introverts make up about one-third of the population. The number might vary in every culture, but they are certainly out there.

As a storeowner, you want your store to be as comfortable to everybody as possible. This means you have to be thoughtful with your shop design and practices to value the needs of both extroverts and introverts. To avoid giving your potential introverted customers a hard time, here’s a few tips:

Distinguish an Introvert

You train your employees to be welcoming and engaging, thinking that’s how customer service should be. Actually, not everyone would love this. Introverts would prefer to get into the store, wander around and buy what they need without forcing themselves to deal with meaningless social interaction. Introverted people would speak just whenever something needs to be said.

One way to tell if your customer is introvert or not is when they feel or look awkward at small talks and eye contacts. Your employees should be sensitive about this, or else these customers might leave your store before you know it.

Think Privacy

Experienced professionals in shop fitouts in Perth know that a store design that minimises unnecessary conversations is a happy place for introverts. Your introverted customers could decide better alone and undisturbed, rather than feeling pushed or rushed.

Experts from The Caretakers say that store layout has a great impact on customer traffic. Sound furniture arrangements and use of partitions can help you pull off this ideal environment for introverts. They would ask for help if they must, so be attentive from afar.

Promote Self-Service

If introverts could have it their way, they’d love to have everything they need to solve their problems without any intervention. Investing on price scanners and DIY checkout machines for introverted persons could pay dividends later on.

Making your store design and practices friendly to both introverts and extroverts is an excellent marketing strategy to attract practically all your target customers. Having both personality types in mind keeps you from compromising the needs of one in favour of the other.